Email support@gingerbreadgambit.com and we will get back to you, usually within a couple of working days. Including your in-game display name and your phone model makes most problems much faster to sort out.
Common questions
How do I play?
Each player has 14 gingerbread soldiers, secretly assigned as Rock, Paper, Scissors, one Flag and one Trap. You move one soldier per turn. Attacking an enemy reveals both types and resolves by Rock-Paper-Scissors rules; identical types trigger a short real-time duel. You win by capturing the enemy Flag or by eliminating every enemy soldier.
There is a two-minute interactive tutorial in the game: How to Play on the main menu.
My coins, gems or purchases are missing
First try Settings → Restore Purchases. That re-reads the store's record of what your account owns and re-applies it.
Balances live on the server against your signed-in account, so the most common cause is being signed into a different account, or none. Open Profile and check which account you are signed in as. Progress made as a guest is tied to that device until you sign in.
If a purchase still has not arrived, email us with the date and approximate time, and we will look it up.
I bought Remove Ads and still see ads
Use Settings → Restore Purchases. If ads persist afterwards, tell us which kind you are seeing. The rewarded "Free coins" ad is always optional and player-initiated, and is not removed by Remove Ads.
How do I get a refund?
Payments go through Google Play or the Apple App Store, so refunds do too. On Android, use Google Play's order history; on iPhone or iPad, go to reportaproblem.apple.com. See the terms for how refunds affect in-game items.
How do I move my progress to a new device?
Sign in with Apple or Google on both devices. Guest progress is stored on the device, and it moves to your account the first time you sign in.
What happens to my Battle Pass at the end of a season?
Battle Pass XP, claimed tiers and the premium pass reset each season. Claim your rewards before the season ends; unclaimed ones do not carry over. Cosmetics and currency you have already claimed are yours to keep.
Notifications are not arriving
Check Settings → Notifications in the game, then your device's own notification permission for Gingerbread Gambit in iOS or Android settings. If the permission was denied once, it has to be re-enabled from the operating system's settings rather than from inside the game.
An online match will not start
Online play needs another player queuing at a similar rating. If matchmaking times out, nobody was available. Try again, or play VS AI or Campaign, which need no opponent online.
Can I change the language?
Yes: Settings → Language. The game is available in English, Spanish, French, Arabic and Hebrew.
How do I delete my account?
In the app: Profile → Delete Account. This is immediate and permanent, and it removes everything held against your account. See Delete your account and data for exactly what is removed.
Reporting a bug or a player
Email us with what happened, roughly when, your display name and your device. For a player behaving badly, include their display name. Screenshots help a lot.